Terms and Conditions:
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We and our selected affiliates offer this site to you under the following conditions. By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. Please read them carefully. These terms and conditions may change with or without notice and are effective immediately upon being posted.
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IMPORTANT: When you click the “COMPLETE ORDER” button, you are agreeing to the following terms and conditions of your purchase and limitations of Rova:
Returns and Cancellations:
Custom, built-to-order and special orders are non-returnable. Returnable items can be returned within 30 days of your receipt of merchandise for a refund of the purchase price less a 20% restocking fee. Return shipping costs are the responsibility of the customer and we recommend all return shipments be insured. All returns must be in new condition and in the original packaging. To request a return, contact us at returns@rovamarket.com .
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Orders can be cancelled within 24 hours of confirmation. Any orders outside of the 24 hour window cannot be cancelled.
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Timing:
Orders for in-stock items are processed and shipped within 72 hours, Monday through Friday, pending credit card and address verification. Items that are not in-stock, or labeled as pre-order, will be shipped when the items become available. We will provide an estimate to you shortly after your purchase in order to keep you updated on shipping dates. Please call for any special arrangements or urgent, expedited services.
Delivery:
Rova uses USPS and UPS for shipping. Carrier will depend on the item size, weight, and shipping location. We also may have items drop-shipped directly from the maker or designer to save time and convenience. Larger items may require special arrangement with you to ensure safe arrival.
Certain restrictions may apply. We will be in close touch regarding any shipping circumstances that require additional attention or information. Please be sure to enter the correct shipping address when placing your order, and confirm your address, as we are unable to intercept or reroute packages once in transit. Packages sent to an incorrect address are the responsibility of the customer.